Friday, October 28, 2005
Email and blogging--together again!
I do know a bit about email, and about the "flash mob" behavior of people online. Email us and we will come (those of us who don't blog at least). In remarkable numbers and with remarkable consistancy. The transfer of information among blogs is much more mysterious, and seems to rely on a combination of reputation (individual bloggers with readers) and persistance.
It seems to me that email and blogs work together to pass information to the full range of people who use the internet, and that any non-profit attempting to reach a mass audience must have both tools and use them both well.
I once surveyed my email base and asked how many people were bloggers. I guess I expected bloggers to be fairly well represented, and was quite surprised to find out that almost none of the people who take our emails also blog. Really, almost none. Instead, my email advocates tell me pretty consistently that what they like about being on our list is the brevity of the messaging, the immediate access to actions they can take, and the fact that they can do it all very quickly. Lots and lots of folks are reading nonprofit and advocacy email alerts at work, and lots of others are doing so in between very busy life activities. So they want reliable information from a trusted source about urgent issues with a quick way to participate. They want us to respect their time.
I believe that these folks -- people who primarily respond to email and don't have a lot of time to surf the web or dig through lots of complex information -- represent the vast majority of people using the internet.
But blogs capture a different audience and bloggers are a different sort. Perhaps one day I'll really be one, and be better able to assess the veracity of this hypothesis. But I see blogs -- particularly niche blogs, which I find the most interesting -- as a way to reach policy makers, the news media, issue mavens, and political junkies. Most people don't think about politics at all, and even right before a major election they think about it perhaps a few minutes in a day. But issue mavens and political junkies think about this stuff all the time and make sure that ideas are circulated, commented on, poked and prodded. And that helps nonprofit advocates really get a handle on whether the information they are putting out and the issues they have picked will resonate when they hit the floor of a state legislature or a local city council. You reach the most active and interested five percent of the population, and your issue gets a vetting that it probably needs.
So email reaches most people, and if you do it with respect for their time, you can really motivate people to civic activity (I'll post more about motivating people to take off line activity another day). And blogs reach a few key people who can help you figure out if your issue is interesting, your plan well crafted, and if you are ready for the opposition you will face when you roll it out in real world political forums.
On two liberal sites, commenters talk about how they talk with their families about politics over the holidays, share successful tactics for influencing relatives, commiserate about communication gaps, and share trends from previous holidays.